Delivery & Returns Policy & Procedures


At the time of delivery, please be sure to check all items for any sign of product or packaging damage, and report this immediately to the driver. If the driver refuses to inspect goods with you at the time of delivery, please report this to head office on: 08008 77 88 99.

Goods will not be accepted for return as transit/storage damage following later inspection. For deliveries made on behalf of PJH by an independent courier, then notice is extended to 7 days and must be forwarded in writing.

Notification of Damage

Claims for damages outside of the above must be made within 7 days of delivery and every effort should be made to keep the product in its original packaging. Please kindly note, any goods reported outside of this time will not be collected.

Faulty Products

For Appliance products, in all instances, manufacturers will insist on repairing faulty product on site and must be given this opportunity. If a repair is not possible the product will be collected directly by PJH, providing the manufacturer has authorised the collection in writing and has issued the appropriate authorisation reference.

For all other products, items returned as faulty will be returned to the manufacturer for inspection and credit will only be passed on (whether in part or in full) as agreed by the manufacturer.

Surplus to Requirements

Notification is required within 28 days and all products will need to be returned in their original packaging and be of resalable value. A 25% re-stocking charge will apply.


All goods agreed for collection must match the corresponding collect note and reasons given for collectionWe will commit to collect within 14 days of notice and will ask in return that product is made available for collection. Our drivers are instructed not to accept any product for collection that does not comply with the above.

Please kindly note, collection of goods does not imply that full credit will be given. In addition, if product is received in a condition not stated on the collect note, PJH will reserve the right to refuse any credit. Please check out our full Tradingterms for further clarification.


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